Please find answers to the most frequently asked questions below:
You can track the status of your order by using the Order Status page or by logging into your account.
Can I return or exchange my purchase if I don't like it?
Yes. If for any reason you are not satisfied, you can either return the item or request an exchange within 30 days of the date of shipment. For more information, see our Returns & Exchanges page.
Will you charge sales tax on my order?
Non-apparel products ordered within the state of Pennsylvania only will be assessed a 6% sales tax.
How do I ship to an international address?
Please contact us directly for an international shipping quote to your destination country. We will provide you with a shipping quote. Please note that international shipments may be subject to local duty and taxes which is the sole responsibility of the customer.
What methods of payment do you accept?
We accept the following:
Credit Cards: Visa, MasterCard, American Express, Discover
Money Order: You can also choose to mail bank check or postal money order.
Your Luxury Lane Rewards Point Balance or Gift Cards
Can you gift-wrap my order?
No, unfortunately we are unable to gift-wrap orders at this time.